Job Summary
HOUSEKEEPING MANAGER
Overview:
Responsible for the overall Housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Major responsibilities include ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force.
Meliá Orlando Suite Hotel
Celebration, Florida
In a company as large as your world, all that’s missing is YOU.
If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest. We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us!
Meliá Hotels International is the largest resort hotel company in the world. With 372 hotels worldwide, and growing, the company has been firmly committed to international development.
Values
- Service vocation Because our guest is our reason for being
- Excellence Because we do things right: with professionalism, efficiency and agility
- Innovation Because we anticipate and evolve to be better every day
- Proximity Because we love to share, listen... feel
- Consistency Because we do what we say
Benefits & Perks
- Competitive Compensation: Pay rates that meet or exceed area standards.
- Competitive Benefits Plans: Health, dental, vision, and supplemental insurance.
- Work/Life Balance: Holiday, vacation, and sick pay.
- Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
- Partner Discounts : Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.
Essential Duties:
- Direct the day-to-day activities of the Housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
- Ability to initiate/recommend salary, disciplinary, or other staffing/human resources-related actions in accordance with Company/Hotel rules and policies.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Develop and implement procedures for managing the quality of Housekeeping and Laundry services.
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
- Direct, monitor, coordinate and/or execute the special needs and requests of VIP, repeat guests and members of frequency program (Melia Rewards).
- Control expenses within all areas of Housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Ensures communication meetings are conducted to review all information pertinent to the day’s activities on a daily basis.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Provides staff members an outstanding model of professional conduct, high morale and service.
- Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction through service recovery.
Job Type: Full-time
Application Questions
You have requested that Indeed ask candidates the following questions:
- How many years of Housekeeping Manager experience do you have?
- Do you speak English?
- Do you speak Spanish?
