Careers

FRONT DESK AGENT
Meliá Orlando Celebration Hotel
Celebration, Florida
 
“The world is yours with Meliá” 
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties:

Check-in and check-out hotel guests in a timely and professional manner.   
Process all payments according to established procedures.  
Welcome guests in a friendly, prompt and professional manner.  
Register guests, issue room keys, and provide information on hotel services and room location.  
Answer telephones in a prompt and courteous manner.  
Up-sell rooms when possible, to maximize hotel revenue.  
Accurately process all credit card transactions in accordance with established procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.  
Respond appropriately to guest complaints.  
Direct any guest requests to the appropriate departments and/or our service application.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.  
Book guest reservations for individuals that are requested either by phone or from within the hotel.  
Process cancellations, revisions, and information updates on changes.  
Perform other duties as assigned. 
Record incoming packages, mail and promptly notify guests. 
Be an Ambassador of our Meliá Rewards loyalty program (sign up, grant benefits and redeem points).
General Duties

Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V
Minimum Requirements:

Front Desk/Guest Services Agent experience at a hotel/resort preferred  
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays 
Must be able to read, write and speak English. Other languages preferred. 
Ability to understand guests' service needs. 
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. 
Ability to focus on details. 
Ability to work cohesively with co-workers as part of a team.
 Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.

RESERVATIONS AGENT/PBX Operator- FULL TIME
Meliá Orlando Celebration Hotel
Celebration, Florida
 
“The world is yours with Meliá” 
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
 
Essential Duties
 Reservations Agent:

Ensure guests receive a consistent and professional welcome/goodbye from the hotel via telephone.
Book and process all guest reservations for individuals, groups and/or wholesalers (either via telephone, intranet, email, mail internally and through travel planners/corporations).
Up-sell rooms where possible to maximize hotel revenue.
Process cancellations, updates on changes and revise guest reservations requests for the hotel according to policy and procedures.
Respond appropriately to guest complaints.  Ensure to make appropriate service recovery gestures according to established guidelines of the hotel and company.
Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Maintain positive guest relations.
Be an Ambassador or our Melia Rewards loyalty program (sign up, grant benefits and redeem points)
Perform other duties as assigned.
Answer telephones in a prompt and courteous manner. 
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
 PBX Operator:

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. 
Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination. 
Speak, listen and use a keyboard to type or route messages, usually done while sitting down. 
Provide callers with local directions and general information in a courteous and accurate manner. 
Act a central communications point during emergency/crisis situations.  Follow emergency, safety and security procedures including local fire, police, poison control, etc. for assistance. 
Respond to in-house guest concerns or complaints in a timely manner. 
Make appropriate service recovery gestures according to established guidelines. 
Notify management of any malfunctioning telephone equipment or accessories. 
Be aware and prepare for all in-house group meetings and VIP arrivals. 
May provide wake-up calls to guests rooms. 
May assist with other duties as assigned. 
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V
 
General Duties

Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
 
Minimum Requirements

Ability to understand guests' service needs.
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays 
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given periods of time.
Ability to focus on details.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Ability to sit for extended periods of time.
Minimum 1-year experience in a similar role. 
Must be able to read, write and speak English. Other languages preferred.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.

Maintenance Technician
Meliá Orlando Celebration Hotel
Celebration, Florida
 “The world is yours with Meliá” 
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
 Essential Duties:

Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (HotSOS)
The maintenance carried out, will involve all aspects i.e.: carpentry, plumbing, minor electrical repairs, minor decoration, telephone, audio visual, filter cleaning, tiling and any other repairs, which are required, to maintain the rooms, to a high standard.
Report all unsafe conditions or malfunctioning equipment to supervisor
Secured all inventory and assets of hotel, this includes but not limited to tools, equipment’s, furniture, televisions, telephones etc.
Responsible of ensure inventory is up to par as per department and hotel policy and procedures.  Inform management of any shortages or low inventory.
Reporting to the Maintenance Office, any work, immediately, this may require the involvement, of a specialist sub-contractor.
Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
Communicate daily with Reception and Housekeeping, to obtain rooms availability, to minimize any guest inconvenience and maximize productivity.
Communicate daily with the Maintenance Office, to avoid duplicate visits to rooms, by other Maintenance Staff.
All record keeping must be neat, legible, filed in chronological order and be available for inspection.
Ensure any work undertaken, can be complete, the same day, so the room is saleable.
Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters.  Paint and finish furniture and fixtures in guest suites if needed.
If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
To respect any confidential information received regarding guests, staff and management.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
May perform other duties as needed.
Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.
General Duties:

Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V
 Minimum Requirements:

Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays 
Must be able to read, write and speak English. Other languages preferred. 
Ability to understand guests' service needs. 
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time. 
Ability to focus on details. 
Ability to work cohesively with co-workers as part of a team.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.

Group Sales and Events Manager
Melia Orlando Celebration Hotel
REPORTS TO: Director of Sales and Marketing – USA Hotels 
DEPARTMENT: Sales 
“The world is yours with Meliá” 
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
JOB PURPOSE: The Group Sales and Events Manager position focuses in sourcing new sales opportunities through inbound lead capture, by understanding customer needs and requirements routing qualified opportunities to the appropriate sales directors for further development. As assigned, responsible for proposal submission and follow-up of inbound business opportunities ensuring lead conversion, increasing market share, meeting sales goals and maintaining customer satisfaction in line with the Company’s overall Vision and Strategy.
 JOB RESPONSIBILITIES (include but are not limited to)
Core Inside Sales Responsibilities:

Responding inquires to partners such as travel agencies, meeting planners, travel managers, meeting management companies, and others, to develop proposals for groups business, including and no limited to SMERF, ASSOC segments, with or without meeting space involve.
Effectively locating new sales opportunities through tactics like cold-calling, e-mail blasting, interacting with potential and existing customers.
Developing meaningful relationships with customers to encourage trust and loyalty.
Achieving self-generated business goals by proactively identifying, soliciting and qualifying new business opportunities to achieve individual and property level revenue goals.
Converting prospect in to clients closing the best agreements based on market conditions and individual property needs.
Using negotiating skills and creative selling abilities to negotiate contracts and close on business.
Producing and communicating group resumes and detailed information to operations team to warranty successful group execution and guest experience.
Performing post-sale follow up and engage repeat business opportunities.

Maintaining accurate and thorough data and history within Company’s CRM for all accounts.
Following Sales Action Plan, performing effective online webinars to prospects, site tours and customer in-house entertaining as required.
Attending on-going self-driven education of Company’s brands and hotels, and hotel industry trends.
Constantly survey and analyze threats and opportunities from competition.
Identify decision makers within targeted leads to begin sales process.
Operational/Functional:

Vast knowledge of Hotel’s value proposition.
Participating in business review meetings, pre-convention meetings, training and other sales-related meetings as required.
Following all mandatory standards operating procedures, policies, manuals, memos, oral instructions, all of which go to make up the essential functions of the job.
Proficiently utilizing primary online tools for RFP solicitation and negotiations such as and not limited to Cvent, Meeting Broker, and Company’s CRM.
Assisting with coordination of industry, and client events to sales directors and global sales teams
Performing administrative duties as assigned.
 Building Successful Relationships:

Developing and maintaining strong synergies with Associate Directors of Sales, Transient and Groups, Global Sales Teams, collaborate in join initiatives and sales activities to enhance relationship with Key, Strategic and Advance Accounts.
Developing relationships within community organizations to strengthen and expand customer base for sales opportunities.
Managing and developing relationships with key internal and external stakeholders.
Job Expectation:

Exceed individual production goal.
Support team exceed budgeted total revenues.
Contribute to achieve ADR index goal without losing RevPAR index.
Contribute with employee satisfaction and retention.
Maximize customer/guest satisfaction.
Job Qualification: (to do this kind of work, candidate must possess/be able to)

Previous revelant Hotel sales experience required.
Strong phone presence and experience managing calls.
Must be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
A comprehensive understanding of the local market.
Computer skills including typing, using MS Office products and using Property Management System.
Proficient experience RFP management, local group opportunities, and business development tools.
Knowledge of food and beverage component in group contacts.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Ability to multi task, prioritize, and manage time effectively.
Minimum Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum (3) years’ experience preferred. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, write and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Math and Logical Skills: Requires mathematical development sufficient to be able to: Deal with system of real number; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
Physical Demands: While performing the duties of this job, the employee is regularly being required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing and seeing.

 
 
Associate Director, Groups & Leisure Sales - USA Hotels
REPORTS TO: Director of Sales – USA Hotels                     
DEPARTMENT: Sales – USA
JOB LOCATION: Sales Office at Melia Orlando Celebration
POSITION SUMMARY: The Associate Director, Groups & Leisure Sales, USA Hotels position focuses in generation of budgeted top line revenue, increasing market share and maintaining customer satisfaction in line with the Company’s overall Vision and Strategy.
 
 
JOB RESPONSIBILITIES (include but are not limited to)
Core Outside Sales Responsibilities:

Executing the Sales Action Plan established by Sales Leadership. Targeting accounts, markets, and segments with heavy emphasis on account saturation.

Effectively locating new sales opportunities through tactics like conducting persuasive in person, virtual, verbal sales presentations to prospective clients.
Taking ownership of the existing account portfolio and markets assigned, maintaining and increasing the Company account base’s revenue goals as designated by Sales Leadership.
Achieving revenue goals through proactive sales, prompt response to all inquiries, correspondence from clients, prospects and lead referrals, and consistent follow up on assigned incoming sales leads.

Achieving self-generated business goals by proactively identifying, soliciting and qualifying new business opportunities to achieve individual and property level revenue goals for USA Hotels.
Focusing efforts on accounts with significant potential sales revenue, repeat business and cross-selling opportunities between sister properties.
Executing effective individual strategic account management guidelines and sales action plans in line with Sales Department.
Working with partners such as travel agencies, meeting planners, travel managers, meeting management companies, travel trade, consortia allies and others, to develop proposals for groups business, including and no limited to MICE, SMERF, GOV, ASSOC, Entertainment, Tour and Travel with or without meeting space involve.
Maintaining an updated portfolio of managed accounts for the leisure market and performing activities involved in developing and managing key accounts & programs to drive incremental revenues for the leisure market to all USA Hotels.
Converting prospect in to clients closing the best agreements based on market conditions and individual property needs.
Using negotiating skills and creative selling abilities to negotiate contracts and close on business.
Producing and communicating group resumes and detailed information to operations team to warranty successful group execution and guest experience.
Performing post-sale follow up and engage repeat business opportunities.

Maintaining accurate and thorough data and history within Company’s CRM for all accounts.
Vast knowledge of value propositions for all hotels represented.

Managing time effectively between the sales offices, visits to the hotels, sales activities, business related travel and administrative assignments.

Following Sales Action Plan, performing frequent sales presentations, off property sales calls, customer site tours and customer entertaining as required.
Attending on-going self-driven education of Company’s brands and hotels, and hotel industry trends.
Constantly survey and analyze threats and opportunities from competition.
Effectively communicate with other hotel departments, regional and global sales teams.
Participate in professional organizations to maintain high visibility and drive revenues.

Organizing and executing client events, roadshows, sales missions, tradeshows in line with USA Sales Action Plan. 
Assisting the Director of Sales in the direction, coordination of all sales-related activities and administration of the department.

Perform administrative duties as assigned.
Operational/Functional:

Effectively promoting the Hotels in the United States to meeting & event groups and leisure decision makers.
Deeply analyzing market conditions and account specific data to determine current account status and alter individual account strategies.
Participating in business review meetings, pre-convention meetings, training and other sales-related meetings as required.
Following all mandatory standards operating procedures, policies, manuals, memos, oral instructions, all of which go to make up the essential functions of the job.
Proficiently utilizing primary online tools for RFP solicitation and negotiations such as and not limited to Cvent, Meeting Broker, and Company’s CRM.
Building Successful Relationships:

Developing and maintaining strong synergies with Global Sales Teams, collaborate in join initiatives and sales activities to enhance relationship with Key, Strategic and Advance Accounts.
Strengthening relationships with existing and new customers and business partners to enable future opportunities.
Developing relationships within community organizations to strengthen and expand customer base for sales opportunities.
Managing and developing relationships with key internal and external stakeholders.
JOB EXPECTATIONS

Exceed individual production goal.
Support team exceed budgeted total revenues.
Contribute to achieve ADR index goal without losing RevPAR index.
Contribute with employee satisfaction and retention.
Maximize customer/guest satisfaction.
JOB QUALIFICATIONS (to do this kind of work, candidate must possess/be able to)

Bachelor’s degree or equivalent experience required; preferably in Business or Hotel Management.
Previous relevant Hotel sales experience required; sales experience in multi-property, multi-brand.
Must be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
A comprehensive understanding of the local market for all USA Hotels.
Computer skills including typing, using MS Office products and using Property Management System.
Proficient experience RFP management, free marketing opportunities for group business, local group opportunities, and business development tools.
Knowledge of food and beverage component in group contracts.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare reports.
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays as travel for business required.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of five (5) years’ experience preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly being required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

Orlando/New York E-Commerce
Meliá Orlando Celebration Hotel
Celebration, Florida

 “The world is yours with Meliá” 
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
We are looking for an E-Commerce Manager (Orlando- New York)
 
Your main mission will be to ensure that the hotels under your responsibility will achieve E-Commerce revenues, including direct sales through melia.com and call center and OTA´s, such as Booking.com and Expedia. You will plan, execute and follow up the online sales strategy in collaboration with the Revenue Management Team. You will be responsible for content publication, the implemental of tactical sales actions for Melia.com and each OTA. Moreover you will lead the relationship with the market managers of the OTA´s.
 
Required:
 

2-5 years in a similar position in hotels or regional with same category.
University Degree with major in business, marketing, e-commerce or hotel management. Upgrade or Master in Marketing will be an advantage.
Fluent English and Spanish will be a plus
Very good knowledge of Online Distribution, Digital Marketing, Hotel Commercial strategies and Channel Manager
OTA Extranet Management compulsory.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
 LOCATION:ORLANDO