Careers
IN A COMPANY AS LARGE AS YOUR WORLD,
ALL THAT'S MISSING IS YOU
ALL THAT'S MISSING IS YOU
At Meliá Hotels International we value human and professional qualities. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us.
Impact Hospitality V3ntures is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, sex, age, religion, disability, veteran status, genetic or carrier status or any other characteristic protected by law.
______________________________________________________________________
JOB OVERVIEW: Perform a variety of accounting duties for multiple locations to ensure the control and protection (internal control measures to protect hotel’s assets such as cash, stock etc, against misuse and misappropriation) and management information (in form of reporting results to mangers to yield a greater awareness of the hotel changing situation, to act as a guide to future actions required to keep the hotel reaching for its predetermined goals).
REPORTS TO: Shared Services Director, Shared Services Managers and in the absence of these positions, reporting to the Area Controller.
KEY-
RELATIONSHIPS:
Internal: Front Desk staff, Reservations staff, Sales & Marketing staff, Revenue Management staff, Food & Beverage Staff, Kitchen/Stewarding Staff, Housekeeping Staff, Engineering staff and Guest Experience Manager.
External: Guests, Clients, Vendors and Suppliers.
STANDARD
SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Qualifications:
Essential:
1) Bachelor’s Degree in Accounting/Finance, or proven experience performing same duties.
2) Ability to satisfactorily communicate in English (verbal and written) with guests, clients, vendors, suppliers, management and co-workers to their understanding.
3) Ability to provide legible communication.
4) Ability to compute mathematical calculations.
5) Intermediate Level or Above skills in MS-Excel and Word.
Desirable:
1) Fluency in a foreign language, preferably Spanish.
2) SAP (software) and Opera/Micros experience a plus.
3) College or Accounting degree
Note that the foregoing qualifications are minimum essential requirements and there may be other requirements that arise based on business need.
Skills:
Essential:
Ability to understand guests, clients, and coworkers needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking within any given period of time.
Ability to work proficiently with checklists.
Ability to focus on details.
Ability to perform various spot checks in the hotel areas.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Desirable:
1) Prior Audit and policy procedures implementation experience.
_____________________________________________________________________
ESSENTIAL JOB FUNCTIONS:
Review all billing requests to determine eligibility, and approve or disapprove credit applications as needed. Implement and maintain all credit policies and procedures to assist in increasing cash flow for the hotel and minimizing number of days revenue in city ledger. Reconcile accounts with payment problems. Prepare and analyze monthly credit report and other necessary reports.
Establish credit limits on clients/guests accounts.
Review and approve adjustments to accounts.
Schedule and conduct monthly meeting, including explaining past due accounts and outlining plans for collections. Coordinate group billing problems with Sales. Coordinate individual guest billing problems with Front Office management.
Perform audits to ensure checks for reservations are posted and related bank accounts are balanced. Investigate or follow up on advance deposit payments, NSF checks etc as needed.
Daily review accounts receivable ledger, monitor incoming cheques/payments.
Responsible for maintaining the debtors ledger, regular review of the aged trail balance, collection calls, identifying and following upon doubtful accounts.
Responsible of credit cards charges reconciliation.
Summarize and post data to journals, ledgers and other accounting records; reconcile bank accounts; check and verify records.
Respond to guests’ queries and send copies of accounts as necessary.
Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken before assigning bad credit status to account.
Review collections reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures.
Responsible of reconciliations and rebates.
Maintains all accounts receivables reports, spreadsheets and hotel accounts receivable files.
Responsible for the efficient management of the purchase ledger function and the payment of all company invoices in a timely fashion. This includes but not limited to: prepare and perform check runs; prepare and process electronic transfers and payments; post transactions to journals, ledgers and other records; reconcile accounts payable transactions; prepare analysis of accounts; monitor accounts to ensure payments are up-to-date; research and resolve invoice discrepancies and issues.
Manage the process involved in the purchase order, along with reviewing all purchase requests for the purpose of proper documentation. This includes but not limited to: receiving every invoice from vendors; reconcile vendor invoices with purchase order; ensure the General Ledger codes are used and recorded on the invoices.
Responsible of reconciling invoices to supplier’s statement.
Obtain approvals from department heads on invoices to be paid; make proper accounting entries in ledger; reconcile discrepancies with vendors.
Obtains signatures and/or approval on all accounts payable checks, wire transfer and/or any other form of payments.
Process payments utilizing hotel system (SAP).
Prepares analysis of account, as required.
Acts as liaison between Corporate and branch accounts payable departments.
Maintains all accounts payable reports, spreadsheets and hotel accounts payable files.
Responsible of processing expense reports.
Develop and maintain good relationships with vendors, suppliers and representatives of local community groups.
Ensure all suppliers W-9’s form submissions are up-to-date.
Issue positive pay data to the bank account.
Prepare tax reconciliations, payments, reports and investigation as needed. Maintain necessary records and back up documents required to balance taxes. Complete monthly, quarterly and annual tax filing as required by the state, city and federal agency.
Process check requests, tax payments ensuring all appropriate approvals have been received.
Audit the recording of income- analyzing and reporting any inefficiencies or weaknesses in operational procedures with recommendations for improvement.
Conduct monthly, and in some cases weekly, stock inventories to ensure the correct use and storage of inventory to minimize food, beverage, housekeeping, engineering and shop cost.
Conduct annual Operational Equipment and Assets Inventory.
Conduct regular audits (reception, F&B Outlets, float checks, min/max stock levels).
Prepare daily and monthly reports (hotel and food and beverage flash reports and average spent), detailed analysis of house accounts, allowances, and front office audit.
Minimize losses from credit card charge backs-reviewing daily and undertaking prompt actions and implementing proper Front of House procedures.
Control revenue- minimizing losses and maximizing profits.
Making sure that all the hotel’s procedures are adhered to in accordance with hotel Policy and Standards.
On a daily basis, monitor reports of guests' high balances, analyzing each case and taking the right measures to ensure settlement.
Ensure all documents are archived and maintained to Company Standards.
Control all deductions, adjustments, discounts, cancelations and discrepancies.
Review closed receipts to different tenders and house use receipts.
Control and audit all miscellaneous revenues (upsells, telephone, laundry, gift shop, etc.)
Review the night audit package and collect signatures on a daily basis.
Review packages in PMS system to ensure the correct posting of revenues and calculation of taxes.
Audit and review the charge and posting of tips and the tips report for payroll.
Audit and review all No shows, late check outs and Early Arrivals to make sure penalty fees are collected.
Audit and review the room discrepancy report, and do spot checks.
Any other duties requested related to the position that is not listed above and after a review with your direct supervisors.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job
PHYSICAL REQUIREMENTS:
Physical Activity Frequency
Sitting Constant
Walking Occasional
Travel Rare
Other N/A
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
______________________________________________________________________
JOB OVERVIEW: Perform a variety of accounting duties for multiple locations to ensure the control and protection (internal control measures to protect hotel’s assets such as cash, stock etc, against misuse and misappropriation) and management information (in form of reporting results to mangers to yield a greater awareness of the hotel changing situation, to act as a guide to future actions required to keep the hotel reaching for its predetermined goals).
REPORTS TO: Shared Services Director, Shared Services Managers and in the absence of these positions, reporting to the Area Controller.
KEY-
RELATIONSHIPS:
Internal: Front Desk staff, Reservations staff, Sales & Marketing staff, Revenue Management staff, Food & Beverage Staff, Kitchen/Stewarding Staff, Housekeeping Staff, Engineering staff and Guest Experience Manager.
External: Guests, Clients, Vendors and Suppliers.
STANDARD
SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Qualifications:
Essential:
1) Bachelor’s Degree in Accounting/Finance, or proven experience performing same duties.
2) Ability to satisfactorily communicate in English (verbal and written) with guests, clients, vendors, suppliers, management and co-workers to their understanding.
3) Ability to provide legible communication.
4) Ability to compute mathematical calculations.
5) Intermediate Level or Above skills in MS-Excel and Word.
Desirable:
1) Fluency in a foreign language, preferably Spanish.
2) SAP (software) and Opera/Micros experience a plus.
3) College or Accounting degree
Note that the foregoing qualifications are minimum essential requirements and there may be other requirements that arise based on business need.
Skills:
Essential:
Ability to understand guests, clients, and coworkers needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking within any given period of time.
Ability to work proficiently with checklists.
Ability to focus on details.
Ability to perform various spot checks in the hotel areas.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Desirable:
1) Prior Audit and policy procedures implementation experience.
_____________________________________________________________________
ESSENTIAL JOB FUNCTIONS:
Review all billing requests to determine eligibility, and approve or disapprove credit applications as needed. Implement and maintain all credit policies and procedures to assist in increasing cash flow for the hotel and minimizing number of days revenue in city ledger. Reconcile accounts with payment problems. Prepare and analyze monthly credit report and other necessary reports.
Establish credit limits on clients/guests accounts.
Review and approve adjustments to accounts.
Schedule and conduct monthly meeting, including explaining past due accounts and outlining plans for collections. Coordinate group billing problems with Sales. Coordinate individual guest billing problems with Front Office management.
Perform audits to ensure checks for reservations are posted and related bank accounts are balanced. Investigate or follow up on advance deposit payments, NSF checks etc as needed.
Daily review accounts receivable ledger, monitor incoming cheques/payments.
Responsible for maintaining the debtors ledger, regular review of the aged trail balance, collection calls, identifying and following upon doubtful accounts.
Responsible of credit cards charges reconciliation.
Summarize and post data to journals, ledgers and other accounting records; reconcile bank accounts; check and verify records.
Respond to guests’ queries and send copies of accounts as necessary.
Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken before assigning bad credit status to account.
Review collections reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures.
Responsible of reconciliations and rebates.
Maintains all accounts receivables reports, spreadsheets and hotel accounts receivable files.
Responsible for the efficient management of the purchase ledger function and the payment of all company invoices in a timely fashion. This includes but not limited to: prepare and perform check runs; prepare and process electronic transfers and payments; post transactions to journals, ledgers and other records; reconcile accounts payable transactions; prepare analysis of accounts; monitor accounts to ensure payments are up-to-date; research and resolve invoice discrepancies and issues.
Manage the process involved in the purchase order, along with reviewing all purchase requests for the purpose of proper documentation. This includes but not limited to: receiving every invoice from vendors; reconcile vendor invoices with purchase order; ensure the General Ledger codes are used and recorded on the invoices.
Responsible of reconciling invoices to supplier’s statement.
Obtain approvals from department heads on invoices to be paid; make proper accounting entries in ledger; reconcile discrepancies with vendors.
Obtains signatures and/or approval on all accounts payable checks, wire transfer and/or any other form of payments.
Process payments utilizing hotel system (SAP).
Prepares analysis of account, as required.
Acts as liaison between Corporate and branch accounts payable departments.
Maintains all accounts payable reports, spreadsheets and hotel accounts payable files.
Responsible of processing expense reports.
Develop and maintain good relationships with vendors, suppliers and representatives of local community groups.
Ensure all suppliers W-9’s form submissions are up-to-date.
Issue positive pay data to the bank account.
Prepare tax reconciliations, payments, reports and investigation as needed. Maintain necessary records and back up documents required to balance taxes. Complete monthly, quarterly and annual tax filing as required by the state, city and federal agency.
Process check requests, tax payments ensuring all appropriate approvals have been received.
Audit the recording of income- analyzing and reporting any inefficiencies or weaknesses in operational procedures with recommendations for improvement.
Conduct monthly, and in some cases weekly, stock inventories to ensure the correct use and storage of inventory to minimize food, beverage, housekeeping, engineering and shop cost.
Conduct annual Operational Equipment and Assets Inventory.
Conduct regular audits (reception, F&B Outlets, float checks, min/max stock levels).
Prepare daily and monthly reports (hotel and food and beverage flash reports and average spent), detailed analysis of house accounts, allowances, and front office audit.
Minimize losses from credit card charge backs-reviewing daily and undertaking prompt actions and implementing proper Front of House procedures.
Control revenue- minimizing losses and maximizing profits.
Making sure that all the hotel’s procedures are adhered to in accordance with hotel Policy and Standards.
On a daily basis, monitor reports of guests' high balances, analyzing each case and taking the right measures to ensure settlement.
Ensure all documents are archived and maintained to Company Standards.
Control all deductions, adjustments, discounts, cancelations and discrepancies.
Review closed receipts to different tenders and house use receipts.
Control and audit all miscellaneous revenues (upsells, telephone, laundry, gift shop, etc.)
Review the night audit package and collect signatures on a daily basis.
Review packages in PMS system to ensure the correct posting of revenues and calculation of taxes.
Audit and review the charge and posting of tips and the tips report for payroll.
Audit and review all No shows, late check outs and Early Arrivals to make sure penalty fees are collected.
Audit and review the room discrepancy report, and do spot checks.
Any other duties requested related to the position that is not listed above and after a review with your direct supervisors.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job
PHYSICAL REQUIREMENTS:
Physical Activity Frequency
Sitting Constant
Walking Occasional
Travel Rare
Other N/A
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Night Auditor
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Values
Service vocation Because our guest is our reason for being
Excellence Because we do things right: with professionalism, efficiency and agility
Innovation Because we anticipate and evolve to be better every day
Proximity Because we love to share, listen... feel
Consistency Because we do what we say
Benefits & Perks
Competitive Compensation: Pay rates that meet or exceed area standards.
Work/Life Balance: Holiday pay
Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.
ESSENTIAL JOB FUNCTIONS:
Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
Transmit credit card batches.
Act as hotel system liaison during night hours. Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages.
Accurately process all cash and credit card transactions in accordance to hotel policy and procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
To ensure all messages/wake-up calls are entered into the Front Office system promptly and correctly.
Complete pre and post-shift duties as assigned.
Notify management of any malfunctioning equipment or accessories.
Maintain complete knowledge of POS and manual systems.
To respect any confidential information received regarding guests, staff and management.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Maintain positive guest relations.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
May assist by performing other front office duties as needed.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Values
Service vocation Because our guest is our reason for being
Excellence Because we do things right: with professionalism, efficiency and agility
Innovation Because we anticipate and evolve to be better every day
Proximity Because we love to share, listen... feel
Consistency Because we do what we say
Benefits & Perks
Competitive Compensation: Pay rates that meet or exceed area standards.
Work/Life Balance: Holiday pay
Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.
ESSENTIAL JOB FUNCTIONS:
Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
Transmit credit card batches.
Act as hotel system liaison during night hours. Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages.
Accurately process all cash and credit card transactions in accordance to hotel policy and procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
To ensure all messages/wake-up calls are entered into the Front Office system promptly and correctly.
Complete pre and post-shift duties as assigned.
Notify management of any malfunctioning equipment or accessories.
Maintain complete knowledge of POS and manual systems.
To respect any confidential information received regarding guests, staff and management.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Maintain positive guest relations.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
May assist by performing other front office duties as needed.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Business Unit
Melia Orlando Suite Hotel
Location
Celebration, Florida
Associate Director, Groups & Leisure Sales - USA Hotels
REPORTS TO: Director of Sales – USA Hotels
DEPARTMENT: Sales – USA
JOB LOCATION: Sales Office at Melia Orlando Celebration
POSITION SUMMARY: The Associate Director, Groups & Leisure Sales, USA Hotels position focuses in generation of budgeted top line revenue, increasing market share and maintaining customer satisfaction in line with the Company’s overall Vision and Strategy.
JOB RESPONSIBILITIES (include but are not limited to)
Core Outside Sales Responsibilities:
Executing the Sales Action Plan established by Sales Leadership. Targeting accounts, markets, and segments with heavy emphasis on account saturation.
Effectively locating new sales opportunities through tactics like conducting persuasive in person, virtual, verbal sales presentations to prospective clients.
Taking ownership of the existing account portfolio and markets assigned, maintaining and increasing the Company account base’s revenue goals as designated by Sales Leadership.
Achieving revenue goals through proactive sales, prompt response to all inquiries, correspondence from clients, prospects and lead referrals, and consistent follow up on assigned incoming sales leads.
Achieving self-generated business goals by proactively identifying, soliciting and qualifying new business opportunities to achieve individual and property level revenue goals for USA Hotels.
Focusing efforts on accounts with significant potential sales revenue, repeat business and cross-selling opportunities between sister properties.
Executing effective individual strategic account management guidelines and sales action plans in line with Sales Department.
Working with partners such as travel agencies, meeting planners, travel managers, meeting management companies, travel trade, consortia allies and others, to develop proposals for groups business, including and no limited to MICE, SMERF, GOV, ASSOC, Entertainment, Tour and Travel with or without meeting space involve.
Maintaining an updated portfolio of managed accounts for the leisure market and performing activities involved in developing and managing key accounts & programs to drive incremental revenues for the leisure market to all USA Hotels.
Converting prospect in to clients closing the best agreements based on market conditions and individual property needs.
Using negotiating skills and creative selling abilities to negotiate contracts and close on business.
Producing and communicating group resumes and detailed information to operations team to warranty successful group execution and guest experience.
Performing post-sale follow up and engage repeat business opportunities.
Maintaining accurate and thorough data and history within Company’s CRM for all accounts.
Vast knowledge of value propositions for all hotels represented.
Managing time effectively between the sales offices, visits to the hotels, sales activities, business related travel and administrative assignments.
Following Sales Action Plan, performing frequent sales presentations, off property sales calls, customer site tours and customer entertaining as required.
Attending on-going self-driven education of Company’s brands and hotels, and hotel industry trends.
Constantly survey and analyze threats and opportunities from competition.
Effectively communicate with other hotel departments, regional and global sales teams.
Participate in professional organizations to maintain high visibility and drive revenues.
Organizing and executing client events, roadshows, sales missions, tradeshows in line with USA Sales Action Plan.
Assisting the Director of Sales in the direction, coordination of all sales-related activities and administration of the department.
Perform administrative duties as assigned.
Operational/Functional:
Effectively promoting the Hotels in the United States to meeting & event groups and leisure decision makers.
Deeply analyzing market conditions and account specific data to determine current account status and alter individual account strategies.
Participating in business review meetings, pre-convention meetings, training and other sales-related meetings as required.
Following all mandatory standards operating procedures, policies, manuals, memos, oral instructions, all of which go to make up the essential functions of the job.
Proficiently utilizing primary online tools for RFP solicitation and negotiations such as and not limited to Cvent, Meeting Broker, and Company’s CRM.
Building Successful Relationships:
Developing and maintaining strong synergies with Global Sales Teams, collaborate in join initiatives and sales activities to enhance relationship with Key, Strategic and Advance Accounts.
Strengthening relationships with existing and new customers and business partners to enable future opportunities.
Developing relationships within community organizations to strengthen and expand customer base for sales opportunities.
Managing and developing relationships with key internal and external stakeholders.
JOB EXPECTATIONS
Exceed individual production goal.
Support team exceed budgeted total revenues.
Contribute to achieve ADR index goal without losing RevPAR index.
Contribute with employee satisfaction and retention.
Maximize customer/guest satisfaction.
JOB QUALIFICATIONS (to do this kind of work, candidate must possess/be able to)
Bachelor’s degree or equivalent experience required; preferably in Business or Hotel Management.
Previous relevant Hotel sales experience required; sales experience in multi-property, multi-brand.
Must be legally authorized to work in the United States.
Proven track record of exceeding goals through individual sales efforts.
A comprehensive understanding of the local market for all USA Hotels.
Computer skills including typing, using MS Office products and using Property Management System.
Proficient experience RFP management, free marketing opportunities for group business, local group opportunities, and business development tools.
Knowledge of food and beverage component in group contracts.
Ability to communicate and negotiate effectively with internal/external customers both in written and verbal format.
Deal with the general public, customers, associates, and government officials with tact and courtesy.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare reports.
Interpret established policies and understand the government regulations pertaining to the business.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Must be flexible and able to work mornings, evenings, overnight, weekends and/or holidays as travel for business required.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of five (5) years’ experience preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
MATH and LOGICAL SKILLS: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Ability to determine time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly being required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is required to use body members, hand tools, and/or special devices to work, move, or carry objects or materials. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 25 pounds. Requires walking, standing and/or sitting; and to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
Concierge Agent
Meliá Orlando Celebration Hotel
Celebration, Florida
REPORTS TO: GUEST EXPERIENCE MANAGER
DEPARTMENT: GUEST EXPERIENCE
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
OPERATIONS
Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Comply with the Sensory Architecture defined for their area.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
Assist guests and visitors to carrying, loading and unloading their luggage’s.
Minimum Requirements:
Front Desk/Guest Services Agent experience at a hotel/resort preferred
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.
Must be able to read, write and speak English. Other languages preferred.
Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
Ability to focus on details.
Ability to work cohesively with co-workers as part of a team.
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Meliá Orlando Celebration Hotel
Celebration, Florida
REPORTS TO: GUEST EXPERIENCE MANAGER
DEPARTMENT: GUEST EXPERIENCE
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
OPERATIONS
Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Comply with the Sensory Architecture defined for their area.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
Assist guests and visitors to carrying, loading and unloading their luggage’s.
Minimum Requirements:
Front Desk/Guest Services Agent experience at a hotel/resort preferred
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.
Must be able to read, write and speak English. Other languages preferred.
Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
Ability to focus on details.
Ability to work cohesively with co-workers as part of a team.
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Business Unit
Melia Orlando Suite Hotel
Location
Celebration, Florida
Orlando/New York/Mexico E-Commerce
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
We are looking for an E-Commerce Manager (Mexico/Orlando/New York)
Your main mission will be to ensure that the hotels under your responsibility will achieve E-Commerce revenues, including direct sales through melia.com and call center and OTA´s, such as Booking.com and Expedia. You will plan, execute and follow up the online sales strategy in collaboration with the Revenue Management Team. You will be responsible for content publication, the implemental of tactical sales actions for Melia.com and each OTA. Moreover you will lead the relationship with the market managers of the OTA´s.
Required:
2-5 years in a similar position in hotels or regional with same category.
University Degree with major in business, marketing, e-commerce or hotel management. Upgrade or Master in Marketing will be an advantage.
Fluent English and Spanish will be a plus
Very good knowledge of Online Distribution, Digital Marketing, Hotel Commercial strategies and Channel Manager
OTA Extranet Management compulsory.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
LOCATION:ORLANDO or Mexico - Cancun
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
We are looking for an E-Commerce Manager (Mexico/Orlando/New York)
Your main mission will be to ensure that the hotels under your responsibility will achieve E-Commerce revenues, including direct sales through melia.com and call center and OTA´s, such as Booking.com and Expedia. You will plan, execute and follow up the online sales strategy in collaboration with the Revenue Management Team. You will be responsible for content publication, the implemental of tactical sales actions for Melia.com and each OTA. Moreover you will lead the relationship with the market managers of the OTA´s.
Required:
2-5 years in a similar position in hotels or regional with same category.
University Degree with major in business, marketing, e-commerce or hotel management. Upgrade or Master in Marketing will be an advantage.
Fluent English and Spanish will be a plus
Very good knowledge of Online Distribution, Digital Marketing, Hotel Commercial strategies and Channel Manager
OTA Extranet Management compulsory.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
LOCATION:ORLANDO or Mexico - Cancun
Business Unit
Melia Orlando Suite Hotel
Location
Celebration, Florida
RESERVATIONS AGENT/PBX Operator- FULL TIME
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties
Reservations Agent:
Ensure guests receive a consistent and professional welcome/goodbye from the hotel via telephone.
Book and process all guest reservations for individuals, groups and/or wholesalers (either via telephone, intranet, email, mail internally and through travel planners/corporations).
Up-sell rooms where possible to maximize hotel revenue.
Process cancellations, updates on changes and revise guest reservations requests for the hotel according to policy and procedures.
Respond appropriately to guest complaints. Ensure to make appropriate service recovery gestures according to established guidelines of the hotel and company.
Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Maintain positive guest relations.
Be an Ambassador or our Melia Rewards loyalty program (sign up, grant benefits and redeem points)
Perform other duties as assigned.
Answer telephones in a prompt and courteous manner.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
PBX Operator:
Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
Speak, listen and use a keyboard to type or route messages, usually done while sitting down.
Provide callers with local directions and general information in a courteous and accurate manner.
Act a central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including local fire, police, poison control, etc. for assistance.
Respond to in-house guest concerns or complaints in a timely manner.
Make appropriate service recovery gestures according to established guidelines.
Notify management of any malfunctioning telephone equipment or accessories.
Be aware and prepare for all in-house group meetings and VIP arrivals.
May provide wake-up calls to guests rooms.
May assist with other duties as assigned.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
General Duties
Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Minimum Requirements
Ability to understand guests' service needs.
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given periods of time.
Ability to focus on details.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Ability to sit for extended periods of time.
Minimum 1-year experience in a similar role.
Must be able to read, write and speak English. Other languages preferred.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties
Reservations Agent:
Ensure guests receive a consistent and professional welcome/goodbye from the hotel via telephone.
Book and process all guest reservations for individuals, groups and/or wholesalers (either via telephone, intranet, email, mail internally and through travel planners/corporations).
Up-sell rooms where possible to maximize hotel revenue.
Process cancellations, updates on changes and revise guest reservations requests for the hotel according to policy and procedures.
Respond appropriately to guest complaints. Ensure to make appropriate service recovery gestures according to established guidelines of the hotel and company.
Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Maintain positive guest relations.
Be an Ambassador or our Melia Rewards loyalty program (sign up, grant benefits and redeem points)
Perform other duties as assigned.
Answer telephones in a prompt and courteous manner.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
PBX Operator:
Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
Speak, listen and use a keyboard to type or route messages, usually done while sitting down.
Provide callers with local directions and general information in a courteous and accurate manner.
Act a central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including local fire, police, poison control, etc. for assistance.
Respond to in-house guest concerns or complaints in a timely manner.
Make appropriate service recovery gestures according to established guidelines.
Notify management of any malfunctioning telephone equipment or accessories.
Be aware and prepare for all in-house group meetings and VIP arrivals.
May provide wake-up calls to guests rooms.
May assist with other duties as assigned.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
General Duties
Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Minimum Requirements
Ability to understand guests' service needs.
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given periods of time.
Ability to focus on details.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Ability to sit for extended periods of time.
Minimum 1-year experience in a similar role.
Must be able to read, write and speak English. Other languages preferred.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Maintenance Technician
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties:
Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (HotSOS)
The maintenance carried out, will involve all aspects i.e.: carpentry, plumbing, minor electrical repairs, minor decoration, telephone, audio visual, filter cleaning, tiling and any other repairs, which are required, to maintain the rooms, to a high standard.
Report all unsafe conditions or malfunctioning equipment to supervisor
Secured all inventory and assets of hotel, this includes but not limited to tools, equipment’s, furniture, televisions, telephones etc.
Responsible of ensure inventory is up to par as per department and hotel policy and procedures. Inform management of any shortages or low inventory.
Reporting to the Maintenance Office, any work, immediately, this may require the involvement, of a specialist sub-contractor.
Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
Communicate daily with Reception and Housekeeping, to obtain rooms availability, to minimize any guest inconvenience and maximize productivity.
Communicate daily with the Maintenance Office, to avoid duplicate visits to rooms, by other Maintenance Staff.
All record keeping must be neat, legible, filed in chronological order and be available for inspection.
Ensure any work undertaken, can be complete, the same day, so the room is saleable.
Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters. Paint and finish furniture and fixtures in guest suites if needed.
If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
To respect any confidential information received regarding guests, staff and management.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
May perform other duties as needed.
Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.
General Duties:
Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Minimum Requirements:
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
Must be able to read, write and speak English. Other languages preferred.
Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
Ability to focus on details.
Ability to work cohesively with co-workers as part of a team.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Meliá Orlando Celebration Hotel
Celebration, Florida
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties:
Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (HotSOS)
The maintenance carried out, will involve all aspects i.e.: carpentry, plumbing, minor electrical repairs, minor decoration, telephone, audio visual, filter cleaning, tiling and any other repairs, which are required, to maintain the rooms, to a high standard.
Report all unsafe conditions or malfunctioning equipment to supervisor
Secured all inventory and assets of hotel, this includes but not limited to tools, equipment’s, furniture, televisions, telephones etc.
Responsible of ensure inventory is up to par as per department and hotel policy and procedures. Inform management of any shortages or low inventory.
Reporting to the Maintenance Office, any work, immediately, this may require the involvement, of a specialist sub-contractor.
Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
Communicate daily with Reception and Housekeeping, to obtain rooms availability, to minimize any guest inconvenience and maximize productivity.
Communicate daily with the Maintenance Office, to avoid duplicate visits to rooms, by other Maintenance Staff.
All record keeping must be neat, legible, filed in chronological order and be available for inspection.
Ensure any work undertaken, can be complete, the same day, so the room is saleable.
Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters. Paint and finish furniture and fixtures in guest suites if needed.
If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
To respect any confidential information received regarding guests, staff and management.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
May perform other duties as needed.
Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.
General Duties:
Know your work schedule and follow it with a high degree of reliability.
Promote and apply teamwork skills at all times.
Maintain a clean, neat, and orderly work area.
Utilize protective equipment, when applicable.
Promote the hotel through goodwill, courtesy, and a positive attitude.
Continue to learn and grow in your position.
Comply with hotel policies, procedures, uniform and grooming standards.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Minimum Requirements:
Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
Must be able to read, write and speak English. Other languages preferred.
Ability to understand guests' service needs.
Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
Ability to focus on details.
Ability to work cohesively with co-workers as part of a team.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
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