Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
Job Description:
Manage the activities of the front desk ensuring that guests receive prompt, professional attention and personal recognition. Adhere to all brand standards. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Ensure that all special requests for regular guests, VIP’s and groups are met. Make all staff on duty aware of the daily availability and overbooked situations if applicable. May assist in booking room reservations, answering hotel phone calls as well perform all MANAGER ON DUTY functions. May assist with other duties as assigned.
Additional duties may include: accurately balance all hotel income and expenses for 24 hour hotel operating period; balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues; balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts; transmit credit card batches.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Minimum Requirements:
Previous hotel supervisory experience is required. Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays. Must be able to read, write and speak English. Other languages preferred. Front Office Supervisory experience preferred. Opera/PMS experience strongly preferred.
Company Profile:
At Meliá Hotels International we value both professional and human qualities. We work together to build a company which is not only a leading company in its different business areas but also in its personnel management; one of the most important foundations of the company.
Luxury & location fuse together at Meliá Orlando Suite Hotel at Celebration. The hotel is an oasis located in one of Forbes Magazine’s Top Ten “Prettiest Neighbourhoods” while being close to the magic of Orlando.
- All-Suite hotel close to Walt Disney World Parks, Sea World, Universal Studios Orlando, and the beautiful village of Celebration
- A Boutique Hotel with South Beach Style, near shopping outlets and top restaurants
- A fusion of family fun and modern luxury
- An oasis of chic comfort designed around a 360 Degree Infinity Edge Pool and Jacuzzi.
Because we know you have talent and ambition and that you are looking for a chance for constant improvement and professional development, we are pleased to invite you to achieve your dreams with us! In a company as large as your world, only YOU are missing!
Do you have the Meliá Hotels International spirit?
