Night Auditor


Melia Orlando Suite Hotel
Celebration, Florida


Employment Type: Full Time

The Meliá Orlando Suite Hotel in Celebration, Florida is currently accepting applications for a NIGHT AUDITOR.

If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest.   We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail.  We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us!

Meliá Hotels International is the world’s largest resort hotel company in the world.  With 350 hotels worldwide, and growing,  the company has been firmly committed to international development.      

In a company as large as your world, all that’s missing is YOU.

Values

  • Service vocation Because our guest is our reason for being
  • Excellence Because we do things right: with professionalism, efficiency and agility
  • Innovation Because we anticipate and evolve to be better every day
  • Proximity Because we love to share, listen... feel
  • Consistency Because we do what we say

Benefits & Perks

  • Competitive Compensation: Pay rates that meet or exceed area standards.
  • Work/Life Balance: Holiday pay
  • Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
  • Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.

ESSENTIAL JOB FUNCTIONS:

  1. Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
  2. Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
  3. Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
  4. Transmit credit card batches.
  5. Act as hotel system liaison during night hours.  Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur.
  6. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  7. Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages.
  8. Accurately process all cash and credit card transactions in accordance to hotel policy and procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
  9. Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
  10. To ensure all messages/wake-up calls are entered into the Front Office system promptly and correctly.
  11. Complete pre and post-shift duties as assigned.
  12. Notify management of any malfunctioning equipment or accessories.
  13. Maintain complete knowledge of POS and manual systems.
  14. To respect any confidential information received regarding guests, staff and management.
  15. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  16. Maintain positive guest relations.
  17. Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
  18. Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
  19. May assist by performing other front office duties as needed.
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