Housekeeping Dispatcher
Meliá Orlando Suite Hotel
Celebration, Florida
In a company as large as your world, all that’s missing is YOU.
If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest. We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us!
Meliá Hotels International is the largest resort hotel company in the world. With 372 hotels worldwide, and growing, the company has been firmly committed to international development.
Values
- Service vocation Because our guest is our reason for being
- Excellence Because we do things right: with professionalism, efficiency and agility
- Innovation Because we anticipate and evolve to be better every day
- Proximity Because we love to share, listen... feel
- Consistency Because we do what we say
Benefits & Perks
- Competitive Compensation: Pay rates that meet or exceed area standards.
- Competitive Benefits Plans: Health, dental, vision, and supplemental insurance.
- Work/Life Balance: Holiday, vacation, and sick pay.
- Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
- Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.
Essential Duties:
- Support general resort and housekeeping/ maintenance operations by answering all incoming calls for Housekeeping services, relay information to the appropriate team member(s) or department and follow up on completion of expectations to ensure prompt and efficient guest satisfaction.
- Answer phone calls within Melia Standard, respond to requests in a professional manner as stipulated in the Company/Hotel telephone etiquette procedure.
- Ensure the smooth operation of the housekeeping department. Acts as direct liaison between resort guests and the housekeeping staff.
- Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concerns to management that may require additional monitoring or follow-up.
- Manage early arrivals, special requests, VIP’s, room moves, queue reservations and early departures by continuously providing updates for Housekeeping Inspectors and Supervisors.
- Issue and receive master keys, radios and cleaning assignments as directed by Management.
- Monitor occupancy status of guest rooms on constant basis and ensure vacant/inspected rooms are available to the Front Desk through coordination with the Floor Supervisor Team.
- Keep record of Room Attendant and Housemen productivity.
- Collect and file all checklists, boards and assignments in the designated location.
Minimum Requirements:
- At least 6 months of housekeeping or guest service experience.
- Ability to satisfactorily communicate in English (verbal and written) with guests, management and co-workers to their understanding.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
Desirable:
- Fluency in a foreign language, preferably Spanish.
- High school graduate, some college or degree.
- OPERA (software) and HOTSOS experience a plus.
