Night Auditor

Job Description

Job Summary

Accurately balances all hotel income and expenses. Greet and assist guests courteously and efficiently according to hotel specifications. Maintain stock, supplies and cleanliness of front desk area and equipment.

Responsibilities and Duties

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Transmit credit card batches.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages.
• Welcome and acknowledge all guests, anticipate and address guests' needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Register guests, issue room keys.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Communicate parking procedures to guests/visitors.
• Supply guests with directions.
• Identify and explain room features to guests.
• Up-sell rooms when possible to maximize hotel revenue.
• Ensure guests receive a consistent and professional welcome and goodbye from the hotel.
• Accurately process all cash and credit card transactions in accordance to hotel policy and procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
• Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
• Attend and obtain necessary information from previous pre-shift meeting.
• Issue, control and release guest safe-deposit boxes.
• To ensure all messages/wake-up calls are entered into the Front Office system promptly and correctly.

Qualifications and Skills

• Ability to satisfactorily communicate in English (verbal and written) with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Experience in same and/or similar position in a hotel/resort.
• Regular attendance at the hotel.

Desirable:

• Fluency in a foreign language, preferably Spanish.
• OPERA (software) experience a plus.

Note that the foregoing qualifications are minimum essential requirements and there may be other requirements that arise based on business need.

Skills:

Essential:

• Ability to understand guests' needs.
• Ability to access and input information into POS system.
• Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests within any given period of time.
• Ability to focus on details.
• Ability to exercise good judgment in determining potentially intoxicated guests.

Benefits

• Medical/Dental/Vision Insurance Coverage

• Paid Vacation/Sick Time

• Hotel Discount Program

• 401k Plan

Job Type: Full-time